Crisis Management at Bausch & Lomb The 'ReNu Moistureloc' Controversy

Case Study: Crisis Management at Bausch & Lomb The 'ReNu Moistureloc' Controversy

In the world of brand management, crises can strike unexpectedly, leaving companies scrambling to mitigate the damage. One such case is the ‘ReNu Moistureloc’ controversy at Bausch & Lomb, where the company faced a significant product crisis. This blog post delves into the challenges faced by Bausch & Lomb in managing this crisis and highlights the importance of clear and effective communication with customers during such times.

Section 1: Bausch & Lomb in the Public Eye

When a crisis arises, all eyes turn to the company involved. Bausch & Lomb, a renowned brand in the pharmaceutical industry, found itself in the spotlight due to reports of eye infections associated with their ReNu with MoistureLoc contact lens solution. This section explores how the public perception of the company was affected and the urgency to address the situation promptly.

Section 2: Background Note

To understand the gravity of the crisis, it is crucial to delve into the background of the controversy. Here, we examine the initial reports of ReNu-related eye infections and the subsequent investigations by the U.S. Food and Drug Administration (FDA) and the U.S. Centers for Disease Control and Prevention (CDC). This section provides a comprehensive overview of the events leading up to the crisis.

Section 3: ReNu Eye Infections - The Initial Reports

This section focuses on the alarming reports of eye infections associated with the use of ReNu with MoistureLoc. We delve into the symptoms experienced by affected individuals and the increasing number of cases reported to health authorities. Understanding the severity of the issue helps shed light on the challenges faced by Bausch & Lomb in managing the crisis.

Section 4: A Hazy View At B&L?

As the crisis unfolded, Bausch & Lomb faced scrutiny regarding the safety and efficacy of their product. This section delves into the questions raised by consumers, healthcare professionals, and the media regarding the company’s quality control measures and its response to the crisis. It highlights the importance of transparency and quick action in crisis management.

Section 5: Competitors Eye B&L's Market Share

One significant consequence of a product crisis is the potential loss of market share to competitors. This section explores how Bausch & Lomb’s competitors capitalized on the situation to gain an advantage. We also discuss the impact on Bausch & Lomb’s reputation and the subsequent challenges faced in regaining consumer trust.

Section 6: B&L in Damage Control Mode

When faced with a crisis, effective communication becomes paramount. This section examines Bausch & Lomb’s efforts to manage the situation and rebuild its brand reputation. From product recalls to addressing customer concerns, we explore the steps taken by the company to regain trust and ensure customer safety.

Section 7: Did B&L Give Itself A Poke In The Eye?

Reflection is crucial in crisis management. This section analyzes the actions taken by Bausch & Lomb during the ‘ReNu Moistureloc’ controversy and evaluates their effectiveness. Were there any missteps? Could they have done more to prevent or handle the crisis? These questions help identify areas for improvement and lessons that can be learned from this case.


Crisis management is a challenging task for any company, as demonstrated by the ‘ReNu Moistureloc’ controversy at Bausch & Lomb. This blog post has highlighted the importance of clear and effective communication with customers during a crisis. By understanding the challenges faced by Bausch & Lomb and analyzing their response, we gain valuable insights into crisis management strategies that can be applied in similar situations in the future. Also got to know about theĀ Maruti Suzuki’s Advertising Strategies: Driving Success in the Indian Passenger Car Industry