Case Study: P&G's Vocalpoint – Using Moms for W.O.M.

Case Study: P&G's Vocalpoint – Using Moms for W.O.M.

Word-of-mouth marketing has long been recognized as a powerful tool for promoting consumer products. In recent years, major companies like Procter & Gamble (P&G) have harnessed the influence of moms to take their word-of-mouth (WOM) marketing programs to the next level. This blog post delves into the world of P&G’s Vocalpoint program, exploring its background, challenges, and ethical implications.

Section 1: The Power Buzz Moms

P&G’s Vocalpoint program relies on an army of influential moms known as “Power Buzz Moms.” These moms are carefully selected based on their social networks, active engagement, and ability to influence others’ purchasing decisions. By leveraging the power of these moms, P&G aims to create a ripple effect of positive WOM recommendations that drive product sales. To understand the significance of P&G’s Vocalpoint, it’s crucial to grasp the evolution of WOM marketing. Traditional advertising methods are often met with skepticism, leading consumers to place greater trust in recommendations from friends and family. Recognizing this, P&G sought innovative ways to tap into WOM marketing and strengthen their brand presence.

Section 3: Tremor - The Beginning

P&G’s initial foray into WOM marketing began with the launch of Tremor, a groundbreaking program that identified “Connectors” – influential individuals who could effectively spread the word about P&G products within their social circles. Tremor’s success prompted P&G to explore further opportunities in this burgeoning field.

Section 4: Vocalpoint - Taking WOM To The Next Level

Building upon the lessons learned from Tremor, P&G introduced Vocalpoint. This program specifically targeted moms, recognizing their influential role in household purchasing decisions. Vocalpoint not only provided moms with exclusive product samples and coupons but also encouraged them to share their experiences and recommendations with other moms in their communities.

Section 5: WOM - The Hottest Trend In Marketing...

Word-of-mouth marketing has gained immense popularity in recent years, becoming one of the hottest trends in the industry. Its effectiveness lies in the authenticity and trust associated with personal recommendations. P&G’s Vocalpoint program capitalizes on this trend, utilizing moms as powerful brand advocates to reach a wider audience.

Section 6: Or a Case of Deceptive Marketing?

While P&G’s Vocalpoint program has proven successful in generating WOM recommendations, it does raise ethical concerns. Critics argue that by incentivizing moms to promote P&G products without explicitly disclosing their affiliation, the program blurs the line between genuine recommendations and deceptive marketing tactics. This raises questions about transparency and consumer trust.


In conclusion, P&G’s Vocalpoint program has revolutionized WOM marketing by harnessing the influence of moms. While its success cannot be denied, ethical considerations should not be ignored. As the marketing landscape continues to evolve, finding the right balance between effective promotion and maintaining consumer trust becomes imperative. Also got to know about the Maruti Suzuki’s Advertising Strategies: Driving Success in the Indian Passenger Car Industry